Eclectic commentary from a progressive voice in the reddest part of the red state

Tuesday, June 26, 2018

The ghosts of Mark & Carly - HP in the toilet again

June 25, 2018

Dion J. Weisler, President, CEO & Director
HP, Inc.
1501 Page Mill Road
Palo Alto, California 94304

Dear Dion,

I realize there is an electronic way to contact you from an HP page, but I will not agree to the terms and conditions and I believe there is a certain symmetry to contact you about a printer problem the old-fashioned way — in writing.

It seems to me has an HP customer since 2001, your printer business has been inconsistent. My first HP printer, a DeskJet 832C, performed admirably for many years until my stupidity of buying an Office Depot cartridge ruined it. That was only three years ago, so that gives you the kind of quality your printers had until Carly Fiorina and Mark Hurd took over the company. Then became the era of inferior products, lousy tech support and an entire company devoted to the “customer go to hell” attitude.

After those two miscreants disappeared, HP clawed its way up hill and offered a near return to its former glory. I worked with several HP support people in the past and they came through for me and redeemed your company in my eyes. This was particularly important for business reasons; as a personal user, perhaps less so although I don’t really believe that.

So, in that context I returned to the HP fold and subsequently purchased an Envy 7640. However, “better” became the enemy of excellent and forced firmware updates have now turned what was a pleasant user experience into a time suck nightmare. The firmware update, which was not optional and therefore what I believe to be an involuntary product modification and a violation of the product I purchased, now fails to keep the printer available to my computer via the wireless connection. The firmware update also forces the printer to sleep after 15 minutes instead of staying awake indefinitely which has affected the wireless access for my main computer.

And so, I can only conclude that HP has spiraled back down into the maw of mediocrity and essentially driven me back to a printer firm that never gave me problems — Epson. The tech support now is back offshore with people who can neither right nor speak American English well enough to provide support. They are haughty and insensitive.

I acknowledge that some of your folks and tried to make this good and offered me $125 credit, but the Envy 7640 still malfunctions and as a result I have to ask why I should take advantage of a credit with the company that has deteriorated once again. Have enclosed as much documentation as I have. And, not surprisingly, it took two hours to reinstall the printer on Ethernet to print this letter and the documentation.

It is my belief that you really won’t see this letter because the American executive class has been imbued with a quantitative outlook. It is my hope that the corporate culture from Australia might open the door for you to address this more personally.

I doubt you will answer me and I challenge you to do so.

Saturday, November 11, 2017

Democratic campaign framework for 2018

In less than an hour, Democrats can have their campaign strategy outlined right here.

Tuesday, November 7, 2017

Cubres & Toltec Scenic Railroad

I am posting this because it's one of the best railroad videos I've ever seen. And the music is incredible.

Wednesday, November 1, 2017

Blake Farenthold is a lying propagandist

As many of my friends know, I continually wage an internal war between my wish to be thoughtful and civil in my discourse and to be vulgar and nasty, the latter tactic meant to convey the disrespect toward my target. Of course, many disagree with the bad-mannered approach, saying that it’s counterproductive.

But is it?

Wednesday, September 27, 2017

An open letter to John Cornyn, Ted Cruz and Blake Farenthold

I am a constituent. If you don’t understand that I am one of the thousands who can and will vote against you, then you aren’t reading the tea leaves very well. Of course, as that special brand of right-wing Republican, you stand for nothing I cherish. You stand against kindness, decency, equality, freedom, democracy and Christianity. Mac Thornberry did the same for me when I lived in the Texas Panhandle.

Monday, September 25, 2017

And open letter to NFL management and team owners

Only a hermit could have avoided the news coverage avalanche of the war of words between the
Donald Trump and the personnel in the NFL. And on Monday, the war has continued, dominating more important issues — except that Trump’s behavior is the most important issue of the day.

The war started with a right-wing based rally in Alabama tweet demanding that players who protested (by taking a knee or sitting) during the National Anthem be fired. As the Washington Post reported, “After making a thinly veiled allusion to former San Francisco 49ers quarterback Colin Kaepernick, who sparked a national debate by taking a knee before August 2016 preseason games to protest police violence against minorities, Trump called on NFL coaches to get the ‘son of a bitch’ players off the field if they continued to kneel. The president repeated his call with no less intensity on Twitter on Saturday and Sunday morning.”